Device42 - Managed Services

At Discover-IT, our goal is to ease the burden of managing your Device42 implementation, allowing you to focus on your core business activities without stress or distraction.

Support You Can Count On
We provide a dedicated support channel — whether via email or phone — to connect you directly with our expert technical team, ensuring prompt assistance whenever you need it.

Proactive Problem Prevention
Our team continuously monitors all your Device42 discovery jobs in real-time, identifying and addressing potential issues before they affect your system. We perform regular updates, define efficient processes, and implement system improvements to keep your environment running smoothly.

Maximising Your Device42 Investment
We utilise Device42 Insights reports to identify optimisation opportunities within your IT infrastructure. Our experienced IT professionals guide you through every stage — from initial planning and deployment to ongoing optimisation and staff training — helping you get the most out of your Device42 environment.

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Managed Service tiers

Tier 1 (Gold)

Tier 3 (Bronze)

Tier 2 (Silver)

Support

Dedicated email (Telephone support- TBC)
Support desk with call logging and ticketing
Website / Online ticketing creation available for outside of support hours
Owning of all support tickets until completion, escalation to Device42 Support and Development if needed
System upgrades
Periodic system health checks
Create new discovery scans for newly installed infrastructure
Advise on license usage
Advise on integrations for enhanced CMDB

Monitoring

Daily monitoring and provide a report of any issues.

Reporting

Daily report of any issues
Management Information (MI) monthly reports
Recommendations for improvements

Tier 2 (Silver)

Tier 3 (Bronze)

Tier 2 (Silver)

Support

Dedicated email
Support desk with call logging and ticketing
Website / Online ticketing creation available for outside of support hours
Resolution of support tickets & escalation to Device42 Support and Development if needed

Monitoring

Daily monitoring and provide a report of any issues

Reporting

Daily report of any issues
Management Information (MI) monthly reports

Tier 3 (Bronze)

Monitoring

Monitoring once daily
Daily issue report
Provide advice on issue resolution

Reporting

Weekly report of any issues
Management Information (MI) monthly reports

Device42 - Managed Services

Managed Service tiers

Tier 1 (Gold)

Tier 3 (Bronze)

Tier 2 (Silver)

Tier 2 (Silver)

Tier 3 (Bronze)

Tier 2 (Silver)

Tier 3 (Bronze)

Tier 3 (Bronze)

Tier 3 (Bronze)

Services

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