CASE STUDIES

Ottobock faced significant challenges in optimising their IT asset management (ITAM) and data centre infrastructure management (DCIM). The existing systems and processes were often cumbersome and lacked effective oversight. As a result, the company struggled with maintaining accurate inventories due to outdated and suboptimal system configurations, manual IT Asset and limited visibility into server and device configurations. 

To address these issues, Ottobock required more accurate and efficient processes that leveraged automation via DEVICE42 to enhance visibility and control over their IT assets. This was essential to ensure seamless operations across physical, virtual, and cloud environments, enabling them to respond swiftly to changing business demands, and improve overall IT performance. 

Engagement of Discover-IT  

Discover-IT was engaged to review and enhance the existing DEVICE42 implementation and ensure that ITAM processes aligned with industry best practices.

1. Healthcheck Assessment: Conducted a comprehensive health check of the existing systems, reviewing all system architecture and providing technical teams with comprehensive design documentation.

2. Infrastructure Configuration: Configured the EMEA HQ infrastructure to encompass physical, virtual, cloud, and container environments. 

3. Discovery Jobs Development: Developed and implemented discovery jobs, scaling the number of remote collectors from 3-4 to 10, significantly enhancing data collection capabilities.

4. Software Discovery and Compliance: Addressed software discovery and end-of-life configurations to ensure compliance with licensing requirements.

5. Expert Guidance: Provided expert guidance on data centre infrastructure setup, including best practices for rack, power, and network configurations.

Integrated ITAM and CMDB: Successfully integrated IT asset management with the Configuration Management Database (CMDB), effectively resolving data errors.

Enhanced Discovery Capabilities: Improved discovery capabilities through server scans via VMware and agent-based scans while expanding discovery reach with the deployment of 10 remote collectors.

Improved Visibility: Achieved better visibility and management processes for IT assets, streamlining operations.

Capacity Building: Enhanced the internal team's capabilities through comprehensive training and documentation, enabling them to manage the new system effectively.

The project with Ottobock resulted in a robust IT asset management system and optimised infrastructure processes. The implementation of DEVICE42, combined with thorough training and best practices, equipped Ottobock with the tools necessary to enhance operational efficiency and achieve a scalable IT Asset Management solution. Ultimately, this initiative not only improves inventory accuracy and compliance but also positions Ottobock to respond adeptly to changing business demands in a rapidly evolving technology landscape.