IT ASSET MANAGEMENT SPECIALISTS
Streamline your management processes by utilising automated tools for device, application, and service discovery. These tools also assist in creating dependency maps and schemas, catering to your IT asset management (ITAM), data centre infrastructure management (DCIM), and IP address management (IPAM) requirements, among others.
IT Asset Management for Data Centre and Cloud
ITAM
IT Asset Management
Device42 offers a thorough IT asset management solution that goes beyond just documenting resources and configurations. By automatically detecting resources and their settings, it creates a detailed documentation of the entire IT infrastructure. Not only does it analyse devices and software, but it also identifies relationships between assets in both traditional models and public clouds, keeping track of them efficiently. Utilizing advanced detection methods based on network protocols and device data, Device42 ensures that users have access to real-time information that accurately reflects the current state of the IT environment.
Cloud Migration Acceleration
Device42 creates a comprehensive database of connections and interdependencies among devices, applications, and services, regardless of whether they are operating on physical hardware, virtual platforms, or cloud infrastructure. This detailed mapping of relationships enables a better grasp of how different components are linked, aiding in tasks such as transitioning to the cloud and managing changes within the system, such as introducing new technologies or decommissioning outdated ones.
Software Licence Management
Device42 provides a streamlined software discovery method that does not require an agent for both Windows and Linux devices throughout the entire IT system, covering servers and end-user devices. This method empowers users to establish and update a comprehensive software inventory, containing details on licenses, compliance, standard assurance, and cost control. Device42 accommodates different licensing structures such as lifetime, subscription, server, processor, and endpoint licensing, while also being capable of identifying unauthorized software.
IPAM
The IP Address Management (IPAM) module offered by Device42 presents users with a user-friendly, centralized interface designed for the efficient management and monitoring of both IPv4 and IPv6 addresses. This module allows for in-depth analysis, tracking, and assignment of IP addresses. It is equipped to automatically detect key aspects like IP address modifications, instances of multiple devices using the same IP address (subnet overlapping), and duplicate IP addresses. Additionally, the module provides graphical representations, such as a tree view showcasing nested subnets and IP numbers, to streamline the process of analysing and assigning IP addresses to devices.
Device42 Professional Services - Our Expertise
Discover-IT & Device42 Partnership
We have delivered successful Device42 implementations across central government and financial services organisations and have a network of certified professionals that can help deliver your infrastructure discovery projects on time. With remote access, we can help any project in any location worldwide.
Professional Services:
- Design and Implementation
- Infrastructure Discovery: on-prem, cloud or hybrid
- Application Dependency Mapping
- Business Application creation
- Device42 Healthcheck and troubleshooting
- Managed Services: A light touch or a comprehensive approach or something tailored to your specific needs.
- Utilisation statistics of current infrastructure
- External integrations to ServiceNow, Jira, Fresh Service, ManageEngine etc
- CMDB creation and management
- Interactive Dashboards & Bespoke reporting
- Device42 training
Managed Service tiers
Tier 1 (Gold)
Support
- Dedicated email (Telephone support- TBC)
- Support desk with call logging and ticketing
- Website / Online ticketing creation available for outside of support hours
- Owning of all support tickets until completion, escalation to Device42 Support and Development if needed
- System upgrades
- Periodic system health checks
- Create new discovery scans for newly installed infrastructure
- Advise on license usage
- Advise on integrations for enhanced CMDB
Monitoring
- Daily monitoring and provide a report of any issues.
Reporting
- Daily report of any issues
- Management Information (MI) monthly reports
- Recommendations for improvements
Tier 2 (Silver)
Support
- Dedicated email
- Support desk with call logging and ticketing
- Website / Online ticketing creation available for outside of support hours
- Resolution of support tickets & escalation to Device42 Support and Development if needed
Monitoring
- Daily monitoring and provide a report of any issues
Reporting
- Daily report of any issues
- Management Information (MI) monthly reports
Tier 3 (Bronze)
Tier 3 (Bronze)
Monitoring
- Monitoring once daily
- Daily issue report
- Provide advice on issue resolution
Reporting
- Weekly report of any issues
- Management Information (MI) monthly reports